Shipping Policy

Most orders ship via FedEx, UPS or USPS services and require a signature upon delivery. Expedited shipping methods can be purchased at checkout for an additional fee.

We do not ship to hotels or Post Office boxes. Due to payment authorization restrictions, shipping addresses cannot be changed after order is placed and payment is approved. The risk of loss and title to the items pass to you upon our delivery to the carrier, pursuant to our shipping contract with our carriers.

Charles & Colvard Direct is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.