Return Policy

We have a 30-day return policy, which means you have 30 days from shipment of your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@charlesandcolvarddirect.com.