Return Policy

We have a 15-day return policy, which means you have 15 days from the date of the shipment of your item(s) to request a return.

To be eligible for a return, your item(s) must be in the same condition that you received them, and in their original packaging.

Damages 

Please inspect your order upon receipt and contact us immediately if the item(s) are defective or damaged, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please contact us at sales@charlesandcolvarddirect.com.